Shipping & Returns
Return & Refund Policy
At Maison Velyra, each creation is prepared with the utmost care to guarantee an authentic and impeccable experience.
Returns
We apply a 14-day return policy from the receipt of your order.
To be eligible for a return, the item must imperatively be:
- unopened
- unused
- in its original condition
For hygiene reasons and to protect perfumed products, any opened, tested, or used item cannot be returned or refunded.
All return requests must be sent to the following address:
Return shipping costs
Return shipping costs are entirely the responsibility of the customer.
Maison Velyra does not provide prepaid return labels.
International orders
For certain destinations outside the European Union, local taxes, customs duties, or import fees may apply in accordance with the regulations of the destination country. These costs are covered by Maison Velyra.
Damaged items or order error
We invite you to inspect your order upon receipt.
If your item is received damaged, defective, or incorrect, please contact us as soon as possible at:
so that we can assess the situation and provide an appropriate solution.
Refunds
Once the return is received and inspected, we will inform you of the acceptance or refusal of the refund.
If the refund is approved, it will be processed to the original payment method within 10 business days.
Bank processing times may vary depending on financial institutions.
For any questions regarding a return or refund:
Some items in our store may be offered as pre-orders. This cancellation policy specifies how to modify or cancel this type of purchase.
Pre-orders
When you purchase a pre-order, you are buying a product that will soon be available. We may not collect any payment or only a partial deposit at the time of order, save your payment method, and then process the full payment later.
You can cancel a partially paid pre-order that has not yet been processed. If the order has been processed, you cannot cancel it, but you may request a full refund. Please refer to our return policy for more details on returns and refunds.
Shipping Policy
At Maison Velyra, each order is prepared with the utmost care to guarantee a premium and secure shipping experience.
Order Preparation
Orders are generally prepared and shipped within 1 to 2 business days after payment validation.
During peak periods, preparation times may exceptionally be extended.
Delivery
Maison Velyra offers shipping to France and internationally.
Delivery times are estimates and may vary depending on:
- the destination country;
- customs formalities;
- or any circumstance beyond our control.
Carriers
Shipments may be handled by our logistics partners, including Colissimo and FedEx.
Order Tracking
A tracking number is sent by email upon shipment of your order.
It is the customer's responsibility to verify the accuracy of the delivery information provided during the order.
Maison Velyra cannot be held responsible for impossible delivery due to incorrect or incomplete information provided by the customer.
International Taxes & Fees
The prices displayed on the website correspond only to the price of the product.
Local taxes, customs duties, or import fees may apply to orders shipped outside the European Union.
Delivery Delays
Maison Velyra cannot be held responsible for delivery delays caused by carriers, customs procedures, or any event beyond our control.
Each order is prepared and shipped with the utmost care. Once handed over to the carrier, delivery is ensured by the selected shipping service.
Lost or Damaged Packages
If your package is received damaged or shows an anomaly upon delivery, we invite you to contact us as soon as possible at:
Contact
For any questions regarding a shipment or delivery:
