Terms of service
OVERVIEW
Welcome to MAISON VELYRA! The terms “we”, “us” and “our” refer to MAISON VELYRA. MAISON VELYRA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). MAISON VELYRA uses the Shopify platform, which enables us to provide the Services.
The terms and conditions below, together with the policies referenced herein (the “Terms of Use” or “TOU”), describe your rights and responsibilities when using the Services.
Please read these Terms of Use carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or the Privacy Policy, you must not access or use our Services.
ARTICLE 1 – ACCESS AND ACCOUNT
By accepting these Terms of Use, you represent that you have reached the age of majority in your state or province of residence and that you give us your consent to allow your minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing details, payment information, and shipping details.
You represent and warrant that all information you provide through our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities carried out under your account. You may not transfer, sell, assign, or license your account to another person.
ARTICLE 2 – OUR PRODUCTS
We have made every effort to display our products and services accurately within our online stores. However, please note that product colors and appearance may differ from what is shown on your screen depending on the device used to access the store and its settings and configuration.
We do not guarantee that the appearance or quality of products or services purchased will meet your expectations or match what is displayed in our online stores.
All product descriptions are subject to change at any time without notice at our sole discretion.
We reserve the right to remove products from sale at any time and may limit product quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
ARTICLE 3 – ORDERS
When you place an order, you make an offer to purchase. MAISON VELYRA reserves the right to accept or refuse any order for any reason at its sole discretion.
Your order is considered accepted only after written confirmation from MAISON VELYRA. We must receive and process payment before your order is validated.
Please review your order carefully before submitting it, as MAISON VELYRA may not be able to accept cancellation requests once the order has been confirmed.
If an order is refused, modified, or cancelled, we may attempt to contact you using the email address, billing address, and/or telephone number provided at the time of purchase.
Your purchases remain subject to our Refund Policy.
You represent and warrant that purchases are intended for personal or household use only and not for commercial resale or export.
ARTICLE 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without prior notice.
The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in the order confirmation email.
Unless expressly stated otherwise, displayed prices do not include taxes, shipping fees, handling charges, customs duties, or import fees.
Prices displayed on our online stores may differ from those available in physical stores or on third-party platforms.
We may occasionally offer promotions through our Services that may affect pricing and are governed by separate terms and conditions. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores.
You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that transactions may be completed and we may contact you when necessary.
You represent and warrant that:
(i) your payment information is accurate, valid, and complete;
(ii) you are authorized to use the payment method provided;
(iii) charges incurred will be honored by the payment provider;
(iv) you will pay all applicable charges, including shipping fees, handling costs, and taxes.
ARTICLE 5 – SHIPPING AND DELIVERY
We cannot be held responsible for shipping or delivery delays.
All delivery times provided are estimates only and are not guaranteed.
We disclaim any responsibility for delays caused by carriers, customs procedures, or events beyond our reasonable control.
Ownership and risk of loss transfer to you once products have been handed over to the carrier.
ARTICLE 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brand elements, text, displays, images, graphics, product reviews, videos, audio content, and their design, selection, and arrangement, are the exclusive property of MAISON VELYRA, its affiliates, or licensors.
They are protected by intellectual property laws, including copyright, trademark, and patent laws.
These Terms authorize you to use the Services solely for personal and non-commercial purposes.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without prior written consent from MAISON VELYRA.
Nothing contained in these Terms grants any license or right to use any patent, trademark, copyright, or other intellectual property belonging to MAISON VELYRA, Shopify, or third parties.
All rights not expressly granted are reserved.
The names, logos, product names, service names, designs, and slogans of MAISON VELYRA are trademarks belonging to MAISON VELYRA, its affiliates, or licensors.
Shopify names, logos, products, services, and designs remain trademarks of Shopify.
All other trademarks displayed through the Services belong to their respective owners.
ARTICLE 7 – OPTIONAL TOOLS
You may be provided with access to third-party tools within the Services that we neither monitor nor control.
You acknowledge and agree that such tools are provided “as is” and “as available”, without warranties, representations, conditions, or endorsements of any kind.
We assume no liability arising from or relating to your use of optional third-party tools.
Your use of such tools is entirely at your own risk and discretion.
You are responsible for ensuring that you understand and accept any applicable third-party terms.
We may also introduce new services, tools, features, or resources in the future.
These additions will be considered part of the Services and remain subject to these Terms of Use.
ARTICLE 8 – THIRD-PARTY LINKS
The Services may include materials, links, and references to websites operated by third parties, including integrated third-party features.
We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites.
If you access third-party websites, you do so at your own risk.
We are not liable for any damages, losses, claims, or issues arising from access to third-party websites or from purchases, services, resources, or content obtained from them.
We encourage you to review third-party policies carefully before engaging in any transaction.
Questions, complaints, or claims concerning third-party products or services should be addressed directly to the relevant third party.
ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
[MERCHANT NOTE: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]
MAISON VELYRA is powered by Shopify, which enables us to provide the Services.
However, all sales and purchases made through our Store are conducted directly with MAISON VELYRA.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and MAISON VELYRA, including any damage, loss, claim, or issue arising from products or services purchased.
You expressly release Shopify and its affiliates from any claims, liabilities, damages, or losses arising from your transactions with MAISON VELYRA.
ARTICLE 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy.
Certain personal information may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that you have read these privacy policies.
As the Services are hosted by Shopify, Shopify collects and processes information relating to your access and use of the Services in order to provide and improve them.
Information submitted through the Services may be transferred to Shopify and third parties located in countries different from your country of residence for service delivery purposes.
Please refer to our Privacy Policy for further details regarding how MAISON VELYRA, Shopify, and our partners process personal information.
ARTICLE 11 – FEEDBACK
If you submit, upload, publish, email, or otherwise provide ideas, suggestions, reviews, feedback, proposals, plans, or other content (collectively referred to as “Feedback”), you grant MAISON VELYRA a perpetual, worldwide, sublicensable, non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.
This includes improving, promoting, evaluating, and operating the Services.
You represent and warrant that:
(i) you own or control all necessary rights related to the Feedback;
(ii) you have disclosed any compensation or incentive received in connection with such Feedback;
(iii) your Feedback complies with these Terms.
We are under no obligation to:
(1) keep Feedback confidential;
(2) compensate you for Feedback;
(3) respond to Feedback.
We may monitor, edit, or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, defamatory, obscene, threatening, infringing, or otherwise objectionable.
You agree that your Feedback will not violate any third-party rights, including intellectual property rights, privacy rights, personality rights, or other legal protections.
Feedback must not contain unlawful, abusive, defamatory, malicious, obscene content, viruses, malware, or harmful software.
You may not use false identities, misleading email addresses, impersonation techniques, or otherwise misrepresent the origin of Feedback.
You remain solely responsible for the content and accuracy of your Feedback.
ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, offers, shipping fees, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to modify information or cancel orders at any time without prior notice, including after an order has been submitted.
ARTICLE 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes.
You are strictly prohibited from using the Services:
(a) for unlawful or malicious purposes;
(b) in violation of any international, federal, state, provincial, or local laws;
(c) to infringe intellectual property rights belonging to MAISON VELYRA, Shopify, or third parties;
(d) to harass, abuse, insult, harm, defame, intimidate, or discriminate;
(e) to submit false or misleading information;
(f) to upload or distribute prohibited content;
(g) to send spam, chain letters, unsolicited communications, or promotional materials;
(h) to impersonate another person or entity;
(i) to interfere with the operation or use of the Services.
Additionally, you agree not to:
(a) upload malware, viruses, or malicious code;
(b) copy, reproduce, sell, resell, or exploit any portion of the Services;
(c) collect personal data from others;
(d) engage in phishing, spam, pharming, scraping, or deceptive practices;
(e) use bots, spiders, automated systems, AI agents, scraping tools, or extraction software;
(f) bypass security systems or access restrictions.
We reserve the right to suspend, disable, or terminate accounts that violate these provisions.
ARTICLE 14 – AGENTS
14.1 These Agent Terms apply when you use, authorize, enable, or deploy an Agent to access or interact with the Services.
An “Agent” means any software or service acting autonomously or semi-autonomously on behalf of a person or entity.
14.2 No Agent may access or interact with the Services unless it continuously identifies itself and complies with these Terms.
14.3 We may impose technical limitations regarding how Agents access or use the Services.
14.4 Agents must:
(i) identify themselves in HTTP/HTTPS requests using the format:
“Agent/[agent-name]”
(ii) not conceal their automated nature;
(iii) respond honestly to verification requests regarding human or automated activity;
(iv) not bypass measures intended to control Agent access or interactions.
ARTICLE 15 – TERMINATION
We reserve the right to terminate this agreement or your access to the Services (or any portion thereof) at our sole discretion, at any time and without prior notice.
You remain responsible for all amounts owed up to and including the termination date.
The following provisions shall survive termination:
Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions which by their nature should survive termination.
ARTICLE 16 – DISCLAIMER OF WARRANTIES
Information made available through the Services is provided for informational purposes only.
We do not guarantee the accuracy, completeness, or usefulness of such information.
Any reliance placed on this information is entirely at your own risk.
EXCEPT AS EXPRESSLY STATED BY MAISON VELYRA, THE SERVICES AND PRODUCTS PROVIDED THROUGH THEM ARE OFFERED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Certain jurisdictions do not permit exclusions of implied warranties, therefore some exclusions may not apply.
ARTICLE 17 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAISON VELYRA, ITS AFFILIATES, PARTNERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SHOPIFY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES.
This includes, without limitation:
loss of profits,
loss of revenue,
loss of savings,
loss of data,
replacement costs,
or any similar damages arising from the use of the Services or products.
ARTICLE 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless MAISON VELYRA, Shopify, affiliates, employees, partners, licensors, and service providers from any claim, loss, damage, liability, or expense arising from:
(1) breach of these Terms;
(2) violation of applicable laws;
(3) misuse of the Services.
We may manage the defense and settlement of such claims at your expense where legally permitted.
ARTICLE 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, such provision shall remain enforceable to the maximum extent permitted by law.
The unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.
ARTICLE 20 – WAIVER; ENTIRE AGREEMENT
Failure to exercise any right under these Terms shall not constitute a waiver of such right.
These Terms, together with any policies published on this website, constitute the entire agreement between you and MAISON VELYRA regarding the Services.
They replace all prior agreements, communications, proposals, or understandings.
Any ambiguity shall not be interpreted against the drafting party.
ARTICLE 21 – ASSIGNMENT
You may not transfer, assign, delegate, or otherwise transfer rights or obligations under these Terms without prior written consent from MAISON VELYRA.
We may assign or transfer these Terms without notice.
ARTICLE 22 – GOVERNING LAW
These Terms and any separate agreements through which we provide Services shall be governed and interpreted according to the laws applicable in the jurisdiction where MAISON VELYRA maintains its registered office.
You and MAISON VELYRA agree to the jurisdiction of the competent courts.
ARTICLE 23 – HEADINGS
Headings used in these Terms are included for convenience only and shall not affect interpretation.
ARTICLE 24 – MODIFICATIONS TO THE TERMS OF USE
The latest version of these Terms may be reviewed at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms by publishing updates on our website.
You are responsible for reviewing changes periodically.
Continued use of the Services after modifications constitutes acceptance of the updated Terms.
ARTICLE 25 – CONTACT INFORMATION
For any questions regarding these Terms of Use, please contact:
MAISON VELYRA
support@maisonvelyra.com
47 Rue Vivienne
75002 Paris
France
